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Privacy Policy

🔐 Privacy Policy

Last updated: 09/05/2025

Imported & Adored respects your privacy and is committed to protecting your personal data.
This policy explains what data we collect, how we use it, and your rights under the UK General Data Protection Regulation (UK GDPR).

1. Who We Are

Imported & Adored
Website: https://importedadored.co.uk
Email: support@importedadored.co.uk
Registered in: United Kingdom
Hardware Hero Limited

Suite 17099 43 Bedford Street, London WC2E 9HA

We are the data controller for any personal information you provide to us.

2. What Personal Data We Collect

We may collect and process the following:

  • Name and contact details (email, address, phone)
  • Delivery and billing address
  • Order details and payment method (via Stripe or PayPal)
  • Account login data (if you register)
  • Any emails or messages you send us
  • Your preferences (e.g. newsletter signup)

We do not store your full card details.

3. How We Use Your Data

We use your data to:

  • Process and ship your orders
  • Send order and dispatch confirmation emails
  • Handle customer service requests
  • Prevent fraud or misuse
  • Send newsletters or marketing (only if you opt in)

4. Lawful Basis for Processing

Under UK GDPR, we rely on:

  • Contractual necessity – to process and deliver your order
  • Legal obligation – for tax and accounting purposes
  • Consent – for email marketing (you can withdraw at any time)
  • Legitimate interests – for website security and user experience

5. Payment Information

All payments are processed securely via:

  • Stripe (PCI DSS Level 1 compliant)
  • PayPal

We do not store or see your full card details. These are handled directly by the payment providers.

6. Cookies

We use essential cookies to run the site.
Please see our Cookie Policy for details.

7. Where We Store Your Data

Your data is stored securely on servers located in the United Kingdom.
We do not transfer data outside the UK or European Economic Area.

8. Sharing Your Data

We only share your data with:

  • Payment processors (Stripe, PayPal)
  • Couriers (Royal Mail) for shipping
  • IT or hosting providers (only where necessary)

We never sell or rent your data.

9. How Long We Keep Your Data

We retain order records and contact information for 6 years (HMRC requirement).
If you request deletion and we no longer need the data, we will erase it.

10. Your Rights

Under UK GDPR, you have the right to:

  • Access your data
  • Correct inaccurate data
  • Request deletion (where lawful)
  • Withdraw consent at any time
  • Object to processing
  • Lodge a complaint with the ICO at: https://ico.org.uk

To exercise your rights, email: support@importedadored.co.uk

11. Changes to This Policy

We may update this policy from time to time.
Please check this page periodically to stay informed.